Account deletion
Delete your Griing account
Delete your account and everything in it from the Griing app, or email us if you no longer have the app. You do not need to sign in to read this page.
Four taps in the app
There is no form to fill in and no reply to wait for.
Cannot be undone
There is no restore. Conversations, saved sentences, and progress do not come back.
Erased after 72 hours
Your account closes the moment you confirm, and the stored data is erased 72 hours later.
Delete from the app
Deletion runs inside the app, on the account you are signed in to.
Cancel a subscription before you delete
Deleting your account does not cancel a paid subscription, and billing continues. If you have one, cancel it first. Manage your subscription
Open Griing
Use a device where you are still signed in to the account you want to delete.
Open Settings
Tap Settings in the tab bar, then scroll to the Privacy card at the bottom of the screen.
Tap Delete my data
It is the only row in the Privacy card, shown in red.
Confirm
A dialog asks whether to delete your data. Tap Delete. You are signed out straight away.
The app confirms with a Deletion requested message. You can sign up again with the same account once deletion has finished, but nothing from this account comes back.
What happens to your data
The outcome is the same whether you delete in the app or ask us by email.
Erased
Removed from Griing
- Your profile and the email address you signed in with
- Your conversations with Gri, and the corrections in them
- Saved sentences and your expression bank
- Your learning history, level, and scores
- Push notification tokens, so notifications stop
- Your sign-in credential, so the account cannot be opened again
Kept
Kept for legal and safety reasons
- Payment and transaction records, kept for 5 years as Korean law requires. These can include the email address used at checkout
- Safety review records, kept under a pseudonym that is no longer linked to you
- A pseudonymous record that the deletion was carried out
- Records held under a legal hold, such as a dispute or an official investigation, until that hold ends
Every retention period is listed in the privacy policy. Read the Privacy Policy
If you no longer have the app
Email us and we will delete the account for you. Send it from the address you signed up with so we can match it to an account. If that address no longer works, tell us which one you used and how to reach you.
We reply within 3 business days. We check that a request comes from the account holder before deleting anything, and the outcome is the same as deleting in the app.